Privacy policy

Last Updated: September 3, 2026

xmlcharge respects your privacy and is committed to protecting the personal and business information you provide when visiting our website, submitting an inquiry, requesting a quotation, or doing business with us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name
  • Company name
  • Email address
  • Phone number
  • WhatsApp or other contact information
  • Country or region
  • Shipping or billing address
  • Product requirements
  • Inquiry details
  • Order information
  • Customization requirements

We may also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage data
  • Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries
  • Provide product information
  • Prepare quotations
  • Process sample and bulk orders
  • Arrange production and shipping
  • Provide customer service and after-sales support
  • Communicate about existing orders
  • Improve our website and services
  • Prevent fraud or misuse
  • Meet legal, accounting, customs, or regulatory requirements

Where permitted by law, we may also contact existing or potential business customers about relevant products or services.

3. Sharing of Information

We do not sell your personal information.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment service providers
  • Shipping and logistics companies
  • Warehouses
  • Manufacturers or production partners
  • Website hosting providers
  • IT and technical service providers
  • Professional advisers
  • Government or customs authorities when legally required

These parties should only receive the information necessary to perform their services.

4. Payment Information

Payment information may be processed by third-party payment service providers.

We generally do not directly store complete credit card or other sensitive payment credentials where payments are processed by third-party payment providers.

Their handling of payment information is subject to their own privacy and security policies.

5. Cookies

Our website may use cookies and similar technologies to:

  • Operate essential website functions
  • Remember user preferences
  • Understand website traffic
  • Improve website performance
  • Measure marketing effectiveness

You may control or disable certain cookies through your browser settings. Disabling cookies may affect some website functions.

6. Shopify

Our website may be hosted through Shopify.

Shopify may process certain information necessary to provide hosting, security, checkout, analytics, and other website services.

Information processed by Shopify is also subject to Shopify's applicable privacy practices and terms.

7. Data Security

We take reasonable administrative and technical measures to protect personal and business information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can guarantee absolute security.

8. Data Retention

We retain information only for as long as reasonably necessary for business, customer service, accounting, legal, regulatory, or contractual purposes.

Order and transaction records may be retained longer where required by applicable laws.

9. International Data Transfers

As we work with international B2B customers and service providers, your information may be processed or transferred outside your country or region.

Where required, we take reasonable measures to protect such information in accordance with applicable privacy requirements.

10. Your Rights

Depending on your location and applicable law, you may have the right to request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of certain information
  • Restriction of certain processing
  • Withdrawal of marketing communications

To make a privacy-related request, please contact us using the information below.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, or legal requirements.

The latest version will be published on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

xmlcharge
Email: xml435999@gmail.com
WhatsApp: +86 13288435999